PRIVACY NOTICE

Last updated August 30, 2023

This privacy notice for City of Garden Grove (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your personal information when using our services (“Services”), such as when you:

Visit any website of ours that links to this privacy notice
Download and use our mobile application (City of Garden Grove), or any other application of ours that links to this privacy notice

SUMMARY OF KEY POINTS

What personal information do we process? We may collect certain information such as your name, phone number, email address, or Internet Protocol (IP) address, along with other non-personal information to communicate with you, to resolve issues, for analytical purposes, or to improve our services.

Do we process any sensitive personal information? We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, and for security and fraud prevention.

In what situations and with which parties do we share personal information? We do not sell any personal information and only share or disclose when necessary for the purposes outlined in this policy or to comply with the law. Your IP address may be shared with third-party service providers or partners solely for analytical purposes and to improve our services.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We may collect your name, phone number, email address, or Internet Protocol (IP) address and other non-personal information to communicate with you, to resolve issues, for analytical purposes, or to improve our services.

We may collect your name, phone number, email address, or Internet Protocol (IP) address and other non-personal information to communicate with you, to resolve issues, for analytical purposes, or to improve our services:

Communications. You may choose to provide your name, email, or phone number so that we may follow up with you on issues you report.
Photographs. You may choose to provide photographs to help us idenfity and troubleshoot issues you report.
Locations. You may choose to report issues. The locations of those issues are required for us to properly resolve them.
Log Data. Our servers automatically log certain information about your use of our Services, such as your device’s Internet Protocol (IP) address, device type, operating system, app version, and the time and date of your interactions. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. We do not purposely associate your IP address with your other personal information that you choose to provide, although, with enough focused and well timed effort, an association may possibly be inferred.
Push Notifications. We may request to send you push notifications regarding certain features of the application(s). This will require us to generate a unique token to identify your device. If you wish to opt out from receiving these types of communications, you may decline when prompted or turn them off in your device’s settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable laws.

We process your information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and enhance our Services, products, marketing, and user experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and user experience.
To identify usage trends. We may anonymously process information about our Services to better understand how they are being used so we can improve them.

In Short: We share your information only as necessary for the purposes outlined in this policy or to comply with applicable laws.

We may share your name, email address, phone number, IP address, or other non-personal information when necessary for the purposes outlined in this policy or to comply with applicable laws. This could include complying with Public Records Act or sharing with third-party service providers for analytical purposes, or to maintain and improve our services.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your information, transmission of information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

7. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

8. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at info@ggcity.org or contact us by post at:

City of Garden Grove
ATTN: IT Department
11222 Acacia Pkwy
Garden Grove, CA 92840
United States